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Nicole Appel

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  • Can I also have my order delivered to a parcelshop?

    Yes, this is possible! You can easily have your order delivered to a parcel store near you. How it works:To ship to a parcel store, please select “ParcelShop” as your delivery address during checko...

  • Does flaconi also offer express delivery?

    Unfortunately, we do not currently offer express shipping. However, we do our best every day to process your order and get it on its way to you as quickly as possible!   Good to know: As soon as y...

  • My shipment is missing, what can I do?

    Has your parcel still not arrived after several days? Don't worry, we'll help you resolve this as quickly as possible! Please first check the status of your shipment tracking:  Is your...

  • Can I still change my delivery address?

    Once you have placed your order, the delivery address can unfortunately no longer be changed, as our systems immediately process your order for fast shipping. Cancel order & place a new one As lo...

  • Can I also order by telephone?

    Thank you for your interest in our products! Unfortunately, we are unable to accept orders by phone.To ensure the maximum protection of your data and guarantee a secure ordering process, orders c...

  • I have forgotten my password, what now?

    No problem, it happens to everyone! Simply enter your e-mail address to request a new password:  Reset password now →  We will send you a link by e-mail immediately. For security reasons, this li...

  • Can I have my product gift-wrapped?

    Planning a lovely surprise? As we currently do not offer gift wrapping for orders, we deliver your items in our classic shipping box. This way, you can add your very own personal touch to the prese...

  • I would like to change my e-mail address. How do I do this?

    Currently, this cannot be adjusted directly in your customer account – but our customer service team will gladly update it for you quickly and securely! Here is what we need from you to...