Once you have placed your order, the delivery address can unfortunately no longer be changed, as our systems immediately process your order for fast shipping.
Cancel order & place a new one
As long as your order is not yet in the packing process, you can quickly and easily cancel it and then place a new order with the correct address:
- With a customer account: Log in to your customer account, select the relevant order and click the “Cancel order” button. Provide the reason for cancellation and click “Confirm cancellation request”.
- Ordered as a guest: Simply use our cancellation form for guests.
After submitting your request, we will immediately check whether cancellation is still possible and inform you directly by email.
What happens if cancellation is no longer possible?
If the parcel is already in transit, you have the following options:
- Refuse acceptance: You can refuse to accept the delivery when it arrives. The parcel will then automatically be returned to us.
- Return free of charge: If the parcel is delivered, you can create a free return label directly in our returns portal.
Once your return has arrived back with us and been processed, you will promptly receive your credit or refund of the invoice amount.
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