Do you have questions about your voucher? Here we briefly and clearly explain how our vouchers work.
Voucher on selected products
Our vouchers are usually valid for specific items only. You can check the eligibility criteria in the terms and conditions (marked with an asterisk) of the promotion. If only some products in your shopping cart qualify for the promotion, the discount will be applied exclusively to those participating items.
What happens in case of a return?
Was your voucher tied to a minimum order value?
If you fall below this value due to the return of individual items, the voucher unfortunately expires retroactively and can no longer be applied.
💡 Our tip for you:
Simply take a quick look at the voucher terms before ordering. This way, you can see at a glance whether there is a minimum order value or if certain brands are excluded from the promotion.
Simply take a quick look at the voucher terms before ordering. This way, you can see at a glance whether there is a minimum order value or if certain brands are excluded from the promotion.
Do you still have questions about your invoice or your voucher? Our customer service will be happy to help you via the contact form!