Can I cancel my order?

1. Cancel via your customer account

Step 1: Log in to your customer account and go to your order history.

Step 2: Select the desired order and click on the button "Cancel order".

Step 3: Choose the exact reason for cancellation and confirm your request by clicking "Confirm cancellation request".

We will check immediately if the cancellation can still be processed in time. You will then automatically receive a confirmation by email.

2. Guest orders & Account activation

• Did you order as a guest? Cancel your order directly via the following link:
  > Cancel guest order <
• Customer account not activated yet? Find out here how to activate your account:
  > Activate account <

💡 Was cancellation no longer possible?
If your parcel is already in the packing process or on its way, you have two options:

• You can refuse delivery at the door, or
• you can return the parcel free of charge after receiving it.

To request a return label, please contact our customer service via the contact form or send an email to service@flaconi.ie. As soon as the returned parcel has arrived back with us, we will refund the amount as quickly as possible!

Do you have further questions about cancelling your order? Our team is happy to help you via the contact form!