Once you have placed your order, the delivery address can unfortunately no longer be changed, as our systems process your order immediately for fast shipping.
Cancel order & place a new one
As long as your order is not yet in the packing process, you can quickly and easily cancel it in order to place a new one with the correct address:
- With a customer account: Log into your customer account, select the relevant order and click the “Cancel order” button. Provide the reason for cancellation and click “Confirm cancellation request”.
- Ordered as a guest: Simply use our cancellation form for guests.
After submitting your request, we will immediately check whether the cancellation is still possible and inform you directly by email.
What happens if cancellation is no longer possible?
If the parcel is already in transit, you have the following options:
- Refuse acceptance: You can refuse to accept the parcel upon delivery. The parcel will then automatically be returned to us.
- Return free of charge: If the parcel is delivered, you can create a free return label directly in our returns portal.
As soon as your return has been received and processed by us, you will promptly receive your credit or refund of the invoice amount.
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