We are very sorry that your item did not reach you in perfect condition – this certainly shouldn't happen!
So that we can offer you a replacement or refund quickly, please select the case that applies to your delivery:
Case 1: Only the item is damaged
Simply send us an email to service@flaconi.ie with the following details:
- A photo of the affected item clearly showing the damage
- Your order number
Case 2: Both the item and shipping box are damaged
💡 Note: For future orders, please refuse acceptance directly with the courier if there is visible damage.
Since the parcel is already with you, we kindly ask you to take the following steps:
Please send us the following photos by email to service@flaconi.ie:
- The affected item
- The content of the parcel
- The address label (fully unredacted and clearly readable)
- The outer bottom & outer sides of the parcel
- Conspicuous areas on the packaging (e.g. tape)
⚠️ Important in all cases: Please do not dispose of the shipping packaging or the affected product for now without consulting us!
Your products are undamaged, but part of your order is missing?
Click here for the article: “My delivery arrived incomplete. What can I do?”
We will take care of your request immediately so that you receive a replacement or refund as quickly as possible!