If you find that you cannot tolerate an item from your order, you have the option to return it to us free of charge within the 120-day return period. However, the prerequisite is that the amount already taken from the product does not significantly exceed the quantity required for testing purposes.
Processing time & proof: As soon as your return has arrived and been checked by us, you will receive a confirmation email. The invoice amount including shipping costs will usually be refunded within a few working days. Please note that processing returns can take up to 14 days. Therefore, be sure to keep your deposit receipt until the credit has been issued.
Purchase on account (Klarna): If the purchase was made via Klarna, you can notify the return in your Klarna account (“Report return”). In this case, the payment deadline is paused for up to 21 days.
If you have returned something and have not received confirmation from us after 14 days, please contact our customer service. Please have your tracking number ready: