Nicole Appel
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Contact & Support
How can we help you? Fastest Response ✨ AI Quick Help in the search bar Have you tried using our smart search bar at the very top? Simply type your question into the search field above. Our AI a...
How do I delete my customer account?
We are sorry that you have decided to delete your flaconi customer account. Delete account via customer service Please contact our customer service in this regard. The best way to do this is to u...
Can my orders be combined?
If multiple orders are placed in quick succession, we try to combine them into a single package where possible to save resources and shipping routes. 💡 Good to know: Since our logistics work very...
How can I register with flaconi?
Whether you are visiting us for the first time or already have a customer account – here you will find all the steps for registration and login at a glance. Are you a new customer? If you are a n...
How will my order delivered?
Currently, we ship our parcels exclusively with XXX. If you are not at home, you can conveniently redirect your parcel yourself via our tracking link to a parcel shop or post office near you. A ...
How much is shipping and how long does it take?
With our respective online shops, we deliver your favorite products to many different regions – including Great Britain, France, Germany, and many more. Shipping within Ireland Delivery usually t...
Can I cancel my order?
As long as your order is not yet in the packing process, you can easily cancel it! 1. Cancel via your customer account Step 1: Log in to your customer account and go to your order history. Step 2...
I have not received an order confirmation!
Haven't received an order confirmation? We are sorry to hear that! This is usually due to a minor issue. Please quickly check the following points: 1 ...
When will I receive my delivery?
Your order will usually reach you within: 1 to 3 working days During periods of high order volume, slight delivery delays may occasionally occur. Thank you for your understanding! Wh...
What information does my customer account give me?
In your customer account, you always have a complete overview of all placed orders and their status. You can also set a default billing and delivery address, manage your wish list, and sign up for...