No problem, it happens to everyone! Simply enter your e-mail address to request a new password:
We will send you a link by e-mail immediately. For security reasons, this link is only valid for 30 minutes to create your new password.
A quick tip for you: When entering your e-mail address, please make sure that it is case-sensitive to ensure everything goes smoothly!
Is the e-mail taking a while to arrive?
1. Check your spam folder:
Sometimes our message accidentally ends up in your spam or junk folder. Please have a quick look there!
2. Do you already have a customer account with us?
You will only receive the link if you have actually ordered from us in the past or have set up an account. If you have only subscribed to the newsletter so far, you can register here as a new customer.
Is it still not working as expected or has the e-mail not shown up? No problem at all! Simply send us a message via our contact form. Our team will be happy to assist you!
Would you actually just like to activate your new customer account? Right this way: