If you can't find the link right away or it isn't working as expected, these steps should help:
Have you checked your spam folder?
Take a quick look in your spam or junk folder. Sometimes our emails accidentally end up there.
Did you receive a "Link expired" message?
Good to know: Due to a minor system hiccup, you might see this message even though the link remains active for 24 hours. The good news is that clicking it still activates your customer account in the background as intended. Our team is already working on optimizing this display.
If you're still having trouble or the email doesn't arrive, simply send us a message at service@flaconi.co.uk. We're more than happy to help!
Were you actually looking to reset your password? Head straight to the article here: