If you cannot find your order in your account overview, this is usually because you placed it as a guest.
When placing a guest order, you were either not logged into your account during checkout or had not created a customer account prior to placing the order.
Unfortunately, we cannot assign your guest order to your customer account afterwards. We are very sorry about this!
Don't worry – you won't miss any information!
You will still receive all important updates regarding your purchase conveniently by email:
- The order confirmation will be sent to you immediately after your purchase
- The dispatch confirmation including tracking info will be sent to you as soon as your parcel is on its way
💡 Tip for your next order:
Log in to your customer account before your next order or register a new account! This way, you will always have a full overview of all your purchases and can manage cancellations or returns even more easily.
Log in to your customer account before your next order or register a new account! This way, you will always have a full overview of all your purchases and can manage cancellations or returns even more easily.
Looking for further details about your order? Our team is happy to assist you via the contact form!