Your order will usually reach you within: 1 to 3 working days
During periods of high order volume, slight delivery delays may occasionally occur. Thank you for your understanding!
Where is my parcel?
As soon as your parcel leaves our warehouse, you will receive a dispatch confirmation by email containing your tracking link.
- Email link: Track your shipment & adjust options flexibly (e.g. choose a preferred delivery day or redirect your parcel).
- Customer account: Check your current order status online at any time.
Because we process your order immediately, subsequent changes or cancellations are unfortunately no longer possible.
Would you like to cancel your purchase?
- Refuse delivery: Simply refuse the parcel at the door – it will automatically be returned to us.
- Return the parcel: Simply send already delivered items back to us using our returns portal.
💡 Once your return has been received and processed, we will promptly refund the purchase amount.
Do you have questions about your delivery? Our Customer Service team is happy to help!