Has your parcel still not arrived after several days? Don't worry, we'll help you resolve this as quickly as possible! Please first check the status of your shipment tracking:
Is your parcel marked as "Delivered", but you haven't received it?
Please quickly check whether the parcel was left with a neighbour, placed in your agreed safe place, or if a delivery card was left in your letterbox. If it is still missing, please contact our Customer Service team.
Is your parcel still in transit or out for delivery?
If the tracking status has not updated for more than 5 days or if no new scan has taken place, please get in touch with us immediately so we can launch an investigation with the courier service.
💡 How to help us process your request faster:
We recommend using our contact form and keeping your order number or tracking number ready.
Are you missing an item? Click here to go directly to the article: "My delivery arrived incomplete. What can I do?"