We are very sorry that your item did not arrive in perfect condition – this should of course not happen!
So that we can quickly offer you a refund, please select the case that applies to your delivery:
Case 1: Only the item is damaged
Simply send us an email at service@flaconi.co.uk with the following information:
- A photo of the affected item clearly showing the damage
- Your order number
Case 2: Item and shipping box are damaged
💡 Note: For future orders, please refuse acceptance from the delivery person immediately if visible damage is present.
Shipping with RoyalMail:
Please send us the following photos by email to service@flaconi.co.uk:
- The affected product
- The contents of the package
- The address label (completely unredacted and clearly legible)
- The outer bottom and sides of the package
- Notable spots on the packaging (e.g. foreign tape)
⚠️ Important for all cases: Please do not dispose of the shipping packaging or the affected product without first consulting us!
Your products are undamaged, but part of your order is missing?
Here is the article: “My delivery arrived incomplete. What can I do?”
We will take care of your concern immediately so that you receive a replacement or refund as quickly as possible!