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flaconi Customer Care
Returns & Complaints
Returns & Complaints
General
Notes on Returning Dangerous Goods
The shipment tracking shows that the return shipment has already arrived. When will I receive the confirmation?
I have sent something back and am still waiting for my refund
How do I return an item if I don't have a printer?
Return Policy
Can I keep the free gifts and samples in the event of a return?
I want to return an item but have already opened the packaging - what now?
When and how is the refund made?
Complaints & Claims
I have an intolerance – can I return the item?
What should I do if my order is incomplete or missing items?
I don't like one or more items. What can I do now?
How can I return an item?
Exchanges & Replacements
My item arrived damaged. What can I do?
I ordered the wrong item. Is an exchange possible?
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