It’s a pity that some items didn't meet your expectations! You can return your order to us free of charge up to 120 days after receipt. Simply download your return label from our Return Portal – whether you have a customer account or ordered as a guest. All you need is your order number and email address.
Important notes regarding returns:
- Voluntary right of return (120 days): Applies to unopened, complete, and unused items as well as sets.
- Statutory right of withdrawal (14 days): Remains unaffected (the requirement to be unopened does not apply here).
- Exclusive freebies (goodies): Please include product-related gifts with your return. Try Me’s and free samples may be kept!
- Proof of posting: Please keep your receipt until your return and refund have been processed.
Payment via Klarna: You can announce your return directly in your Klarna account under "Register return". This will pause your payment deadline until we have processed your return.
As soon as your return arrives at our warehouse and is inspected, we will refund the invoice amount including shipping costs (processing takes up to 4 weeks). If you haven't received a confirmation after 4 weeks, please get in touch with us using your tracking number: