If you experience an intolerance to an item from your order, you have the option to return it to us free of charge within the 120-day return period. However, this is only possible provided that the amount of product already used does not significantly exceed the quantity necessary for testing purposes.
Processing time & proof: Once your return has arrived and been checked by us, you will receive a confirmation email. The invoice amount including shipping costs will usually be refunded within a few working days. Please note that processing returns can take up to 14 days. Therefore, please keep your proof of dispatch until the credit has been issued.
Purchase on account (Klarna): If the purchase was made via Klarna, you can notify the return in your Klarna account (“Register return”). In this case, the payment deadline is paused for up to 21 days.
If you have returned something and have not received confirmation from us after 14 days, please contact our customer service. Please have your tracking number ready: