We will do our best to process your return as quickly as possible. Please note that it may take up to 3-4 weeks to receive your refund, as the returned parcel must first be transported from the UK to Germany.
Good to know: A delivery confirmation from Royal Mail does not mean that the parcel has already arrived at our warehouse in Germany. It is best to keep your proof of return until you receive confirmation from us via email.
If your return was sent more than 3-4 weeks ago, please contact us. Please have your order number and proof of return ready: