To protect the environment, we provide your return label exclusively digitally – printing the label is therefore necessary. Easily create your label online using your order number and email address (whether as a guest or with a customer account):
Useful information regarding returns:
Packaging & Goodies: Please ensure secure packaging. Return product-specific gifts (goodies) as well. Samples and 'Try Me' items are yours to keep!
Proof of Postage: Please be sure to keep your receipt until we have confirmed processing (this can take up to 14 days).
Pay Later (Klarna): Register your return directly in your Klarna account to conveniently pause your payment deadline.
Have you not received confirmation after 14 days? Feel free to contact us with your tracking number ready: