Is something missing from your parcel?
We are very sorry about this – unboxing your order should definitely be a better experience! Don't worry, we will take care of this right away so that you hold everything in your hands.
Even if the box looks undamaged, we strictly require the following photos to review your claim:
- The outer bottom of the parcel as well as the inside of the box
- The address label
- The items actually received (if any)
Please send us these photos by email to service@flaconi.co.uk.
⚠️ Important in all cases: Please do not dispose of the shipping packaging for now without consulting us! For future deliveries, please refuse acceptance directly with the courier if there is visible damage.
Does the packaging look damaged or show signs of transport damage?
In this case, please send us the following photos by email to service@flaconi.co.uk:
- Content of the parcel (if still present)
- Address label
- Outer bottom & outer sides of the box
- Damage details (e.g. tape, tears)
Your shipment is complete, but an item did not survive transport undamaged?